PAYMENT METHODS:

PAYMENT VIA STRIPE

Our online store utilizes Stripe payment system, and accept all debit and credit cards through Stripe’s automated payment processing. All payments are made with maximum security. Payment details are collected using an advanced encryption system (SSL).

DELIVERY INFORMATION

At the moment we deliver throughout US, Canada, and Mexico. We currently use FedEx as our delivery service. For purchases outside of North America (or for purchases larger than the sizes offered), please contact our Customer Service

DELIVERY

All orders made on alexglassdesigns.com are dispatched using the same delivery method, using our express courier service.

The cost of delivery may vary from 30 to 210 dollars depending on the weight and destination of delivery. Delivery times can take up to 14 days after fabrication depending on the destination.

TRACKING YOUR ORDER

You can track the progress of your order using the courier’s Tracking Number. You can find the Tracking Number in the email confirming product dispatch.

The courier delivers from Monday to Friday during office hours and cannot arrange specific delivery times. If the recipient or person authorized to sign for the goods is absent, the courier will leave a notification card with the number of the holding depot to contact to arrange redelivery.

RETURNS AND REFUNDS

RETURN FORM

You can return one or more products purchased up to, and no later than, 14 days after the delivery date of your order.

We reserve the right to refuse to accept returns if the request was made or the goods were returned late or if the goods are not in the condition in which you received them.

MAKING A RETURN

You can return any product purchased from our store within 14 days of the delivery date. If you are unsatisfied with your order and request a return, email your request to [email protected] with the product tracking number to receive your return.

1. Wrap the goods in their original packaging and attach the pre-printed and pre-paid return label, which we’ll email to you, so that it covers the original delivery address.
2. Return the package. The returned goods will be checked and, if they are complete and undamaged, we will authorize the refund, which will be made using the same method as that used for payment.

The refund you receive will consist of the value of the goods ordered, less 25% to cover a restocking fee and the delivery cost of the returned goods.

When we accept your return we will send you a confirmation email within 3 working days of receiving it in our warehouse.

Please note that we can only refund products returned in the correct way. If your return does not satisfy the conditions specified above, we will be unable to make the refund and the package will be returned to you.

Please also note that:

1. Exchanges are not possible.
2. You can only send your returned product from the location in which you made the order.

REFUNDING YOUR RETURN

The refund can only be made when we have received your returned goods and verified that the conditions stated above have been satisfied. If the conditions are satisfied, you will then receive an email confirmation. Please ensure all your details are correct so as to avoid delays in affecting the refund.

Important: The goods must be returned in the same box they were delivered in.